Infrastructure, support, telecoms and the systems your business runs on — taken on completely, with senior IT leadership setting the direction rather than just keeping the lights on.
A support contract is measured on tickets closed. That's a useful thing to measure, but it means nobody is accountable for the questions that decide what your IT costs and whether it still fits.
Licences renewing for tools half the team stopped using. Hosting sized for the business you were three years ago.
Should we build this or buy it? Do we still need that system? Nobody's job is to ask.
Backups that run but have never been restored. Leavers whose accounts are still live.
IT here, phones there, point of sale somewhere else — and three people blaming each other.
Most SMEs run three or four separate IT relationships and spend real time working out whose problem something is. We take the whole estate, which means the answer is always the same: ours.
The reason most businesses don't switch isn't loyalty. It's the assumption that the transition will be a nightmare. It's a process we've run before.
We look at what you have, what you're paying for, and what's actually working. You get the findings whether or not you go further.
We take over the estate, document what was never documented, and pick up the support desk. Your team keeps working.
Fix what's fragile, close the security gaps, retire what you're paying for and not using.
Now the strategic work starts — the things nobody had time to think about before.
No. Some clients start with a single area — Microsoft 365, or security — and expand once they've seen how we work. Others hand over the whole estate from the start. Both are fine.
Small and medium businesses across the UK. The common factor isn't headcount, it's that IT matters enough to need real ownership but not enough to justify a full-time IT director.
It depends entirely on what you run and what you need us to own, so we scope it properly rather than quoting a per-user number that turns out not to cover what you assumed. The scoping call is free and there's no obligation.
Most of our clients did. We handle the transition, including getting documentation and access from the outgoing supplier.
No. We're not reselling anyone's stack, which is why we're able to tell you to stop paying for things.
If nobody in your business owns that question, a half-hour conversation is worth having. No obligation, and no pitch if we're not the right fit.